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  • For existing webshop customers - password renewal is required to log-in

  • Welcome to Paulig's renewed shop for professionals!

  • Free shipping on orders over 350 €

Frequently asked questions

Why are you planning to close pauligprofessional.com and launch a new webshop?

The technology in pauligprofessional.com webshop has come to its end of life and we wanted to upgrade the webshop to better serve new customer needs. We would like to warmly welcome you to explore our new shop.pauligpro.com webshop for professionals. The old webshop will be closed by the end of May.

What does the change mean for customers?

The new shop is similar to the old one and it’s easy to use for both old and new webshop customers. Customers are recommended to start using the new webshop right away. The old webshop will be closed by the end of May. Please sign in to the new webshop by renewing your password (if you are a completely new customer, create a new account). Please note, that your personal shopping history and favourite products are not moved from the old shop and these need to be re-created manually in the new shop.

What is updated in the new shop?

The new shop offers the most used functionalities from the old version and will also introduce improved features for our customers. The webshop solution will be developed further and more improvements will be presented to the shop.

  • The new shop has experienced a complete visual renewal.

  • User interface is easy and intuitive to use.

  • We have improved the mobile shopping experience.

  • We have updated the user structure, for example, admin users can now control the users in the company by logging in and accessing the account pages (more info about that under "Users" tab in your account view).

  • Product recommendations are updated and improved.

How do I log in to the new webshop?

If you are a customer also in the old webshop (pauligprofessional.com) it’s merely sufficient to renew your password. You don’t need to register as a new company or user. As our existing webshop customer, we have safely moved your user information (such as name, email and company information) to the new shop. Please review that your personal data is up to date and make any necessary updates. If you are a new customer, please register as a new company or new user (more info in “Log in and register” page).

I cannot login/set/reset my password.

  1. Please make sure that you are in the correct country by selecting your language version and make sure you are using the same email for signing in, as in the old webshop. If you don’t know your email address in the old webshop, contact us.

  2. Please order a new password by clicking “Forgot password” and you will receive an email with a link to setting a new password. Note that the link in this email is valid only for 2 hours, so act immediately.

  3. Your new password contains minimum 8 characters, including capital letters and numbers. Please try repeating the steps if needed.

  4. If you have any questions or problems signing in, please contact our customer service teams for assistance.

The person who ordered from the webshop left the company and I cannot login. What to do?

If you have been using a company email (e.g. info@companyname.com) and you have access to this email, you can request a new password by clicking “Forgot password”. If you need to change the email or you don’t know who from your company has access, please contact our customer service.

My company info has changed or I need to add a new shipping address.

Please contact our customer service so we can fix that for you!

My personal shopping history and favourite products are not here. What do I do now?

Your personal shopping history and favourite products are not moved from the old shop and these need to be re-created in to the new shop. Go to the old webshop to view your data and create new favorite lists before the old webshop is closed.

I am not yet a Paulig customer, how can I become a customer?

Our webshop is only for B2B customers. If you want to become our business customer, please register as a new company or new user (more info in “Log in and register” page) and we will contact you. Please note approving your account might take a few days, if you don’t have any existing contract with Paulig yet.