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  • Welcome to Paulig's renewed shop for professionals!

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Terms and Conditions


GENERAL Paulig Professional Webshop (hereinafter "the Webshop") is an online shop intended for companies in a customer relationship with Oy Gustav Paulig Ab ("the Supplier"). Making purchases at the Webshop requires that the customer register as a user.

PRICES AND DELIVERY COSTS Prices are valid until further notice or for a fixed term separately indicated in connection with campaigns. All prices are presented without value added tax. The currently valid value added tax is added to the final invoice amount. A small delivery price of EUR 10 is added to orders of less than EUR 100. Deliveries of more than EUR 350 (VAT 0%) are free of any freight charges.

DELIVERY TERMS Products are delivered normally within 2–3 weekdays of placing an order in the Webshop system. If a product is out of stock on the delivery date, it will be delivered separately afterwards. Any small delivery price and delivery costs will only be charged once. Orders will only be delivered in Finland.

CANCELLING AN ORDER Customers have the right to cancel their orders only if the cancellation is made before the delivery of the order. A delivery is deemed to have been made when the order has been shipped to the customer. Any cancellation notification must be sent via email to The cancellation notification must include the following information: order number and titles of products returned.

PAYMENT TERMS The Supplier's invoicing terms are applied to purchases made at the Webshop. The Supplier reserves the right to not deliver any products to customers with previous payment defaults. If a payment is delayed, the Supplier will collect penalty interest pertaining to the Interest Act, plus any payment reminder and debt collection costs.

RETURN OF PRODUCTS The buyer is responsible for the content of the order. Any incorrectly ordered unopened orders can be returned to the Supplier if the buyer notifies the Supplier of the return within one (1) week of receiving the products. The buyer is responsible for any freight costs arising from the return of the products. The returned products must be undamaged and the packages unopened. The buyer is responsible for ensuring that the returned products have been stored in a proper place at the correct temperature.

CUSTOMER COMPLAINTS Any customer complaints based on the content of deliveries or the delivery must be sent in writing to within one (1) week of receiving the products. Verbal complaints will not be handled.

THE SUPPLIER'S RESPONSIBILITY The Supplier is not responsible for any indirect losses incurred by the customer due to a sold product, any non-acceptance of a product or the delivery of a product in breach of the agreement terms. Furthermore, the Supplier is not responsible for any losses caused by a force majeure situation. Force majeure covers an unforeseeable incident or a change in conditions, such as a strike, lockout, fire, flooding, shortage of raw materials, official action or any other reason independent of the Supplier and outside its scope of influence. A force majeure situation frees the Supplier from the obligation to follow the agreed delivery time.

OWNERSHIP AND LIABILITY Products become the property of the buyer after they have been paid in full. Liability for product damage will be transferred to the buyer upon product delivery.

CHANGES IN DELIVERY TERMS The Supplier reserves the right to change these delivery terms without any separate notification. As a result, the customer must, before placing its order, read the valid delivery terms. Any changed delivery terms will only be applied to orders placed after the entry into force of the change.