Check our customer experiences

Danske Bank's Finnish head office Visio is located in Pasila, Helsinki. Awarded LEED certification in 2020 for its environmental friendliness, the location is a workplace for hundreds of bankers, and its coffee stations are also important meeting places during remote working hours. When the coffee solutions were recently updated, the main focus in the selection was placed on the grade of the coffee and the ease of maintenance of the equipment.

“We traditionally have two peaks of congestion at our coffee stations, at 9:30 in the morning and at 14:00 in the afternoon,” says Hanna Koskinen, Facility Manager responsible for internal services. When the coffee machines were updated to meet current usage needs, the staff played a prominent role in the selection of the machines. Coffee stations built around the fully automatic Thermoplan Black & White coffee machine are placed on all floors of the premises and are freely available to the staff. There is also a coffee station in the lobby, which is used by both staff and customers. In addition to coffee, all stations offer Tazza hot chocolate and a selection of Bradley's teas.

At Danske Bank, the quality of the coffee is not compromised on. The staff have had their say when deciding not only on the coffee machines, but also on the grades of the coffee. "Coffee stations are important meeting places and builders of togetherness, especially during remote working periods. Although the cost pressures are high, even at the bank, coffee is one of those things on which no compromises are made." In Hanna's opinion, the details are also important: the transparent bean containers and the displayed coffee brands create an image of high-quality coffee and are thus part of the employer image of a company that values its staff.

At Gasgrid Finland’s office, we are demanding consumers of coffee. When choosing high-quality coffee, we also emphasise sustainability in the choice of a partner. "Paulig is a sustainable operator, which is why choosing them as our partner was an obvious choice in the end," says executive assistant and communications coordinator Engela Gyldén.

Employees’ coffee preferences played a big role in the choice of coffee machine. "I evaluated everyone’s coffee drinking styles rather closely at the office. How many prefer filter coffee over espresso-based beverages, do they use milk in their coffee and what is the preferred roast level," Gyldén explains. After careful assessment, we ended up choosing the Magellan 2 machine, which is easy to maintain and clean.

The company’s coffee culture is still finding its feet due to remote work. Our office employees follow remote work recommendations closely, which is why some of them have not been able to test our coffee machine yet. However, our new family member has been warmly welcomed and the feedback has been nothing but positive. The office is also frequented by international guests, who like the high-quality range of espresso-based beverages. "When one of our guests receives delicious, freshly ground coffee or even an espresso instead of the regular filter coffee, that's simply good customer service."

Event organiser Tapaus knows how to create an inspiring working atmosphere. Executive Assistant Katriina Laatikainen says that one of the most important ingredients in any premises is the Paulig coffee station and its selection of beverages.

People at Tapaus have a cozy coffee lounge, where both their own talented people and guests have a good time. "Paulig’s coffee station was the best investment we made in 2017. It’s a purchase with long-term positive impacts" says Managing Director Timo Aalto. "Investing in high-quality coffee shows how much we care about our staff" Katriina Laatikainen continues.

After comparing different service providers, the case quickly came to the conclusion that the coffee station will be purchased from Paulig. The decision was reinforced not only by an appreciation of sustainability but also by a taste test, coincidentally done by Timo Aalto. He was enjoying a cup of coffee at the Paulig coffee station, located at their partner’s premises and he was convinced. "We wanted to buy a coffee solution from a reputable and sustainable Finnish company. Together with Paulig, we can be confident that everything works" Laatikainen emphasises.

In a fast-paced industry, it is important that good coffee is always available. "When we used to have guests over, we had to prepare in advance: buy something to offer and brew coffee. Now, we always have such good coffee at hand that it alone is enough. We are always prepared for guests” says Katriina Laatikainen cheerfully.