Check our customer experiences
At Danske Bank, coffee is a passion
Danske Bank's Finnish head office Visio is located in Pasila, Helsinki. Awarded LEED certification in 2020 for its environmental friendliness, the location is a workplace for hundreds of bankers, and its coffee stations are also important meeting places during remote working hours. When the coffee solutions were recently updated, the main focus in the selection was placed on the grade of the coffee and the ease of maintenance of the equipment.
“We traditionally have two peaks of congestion at our coffee stations, at 9:30 in the morning and at 14:00 in the afternoon,” says Hanna Koskinen, Facility Manager responsible for internal services. When the coffee machines were updated to meet current usage needs, the staff played a prominent role in the selection of the machines. Coffee stations built around the fully automatic Thermoplan Black & White coffee machine are placed on all floors of the premises and are freely available to the staff. There is also a coffee station in the lobby, which is used by both staff and customers. In addition to coffee, all stations offer Tazza hot chocolate and a selection of Bradley's teas.
At Danske Bank, the quality of the coffee is not compromised on. The staff have had their say when deciding not only on the coffee machines, but also on the grades of the coffee. "Coffee stations are important meeting places and builders of togetherness, especially during remote working periods. Although the cost pressures are high, even at the bank, coffee is one of those things on which no compromises are made." In Hanna's opinion, the details are also important: the transparent bean containers and the displayed coffee brands create an image of high-quality coffee and are thus part of the employer image of a company that values its staff.
Sony: We only want the best
According to Olli Sjöström, Financial Director of Sony Music Finland, quality products and similar values are the cornerstones of a coffee partnership. In addition to common values, both companies also share a love of good coffee. High-quality coffee and especially good espresso beverages are simple everyday luxuries for both employees and partners.
At the office, your coffee needs are taken care of by the easy-to-use Thermoplan Black & White 4C coffee machine, which has received only positive feedback from our employees.
"After testing the Thermoplan, the decision was clear and there was no going back to any other machines. I don’t remember ever having such delicious coffee from a coffee machine anywhere." Sjöström says with a laugh.
In order to preserve the high quality of coffee every day, the machine should be maintained and cleaned regularly. According to Olli Sjöström, maintenance is easy. "When you appreciate good coffee as much as we do, you also understand what it requires: a clean machine and freshly ground coffee beans. Maintenance is done on a daily basis and, luckily, it is a rather easy and fast procedure. And worthy of good coffee."
Gasgrid Finland: We made a sustainable choice
At Gasgrid Finland’s office, we are demanding consumers of coffee. When choosing high-quality coffee, we also emphasise sustainability in the choice of a partner. "Paulig is a sustainable operator, which is why choosing them as our partner was an obvious choice in the end," says executive assistant and communications coordinator Engela Gyldén.
Employees’ coffee preferences played a big role in the choice of coffee machine. "I evaluated everyone’s coffee drinking styles rather closely at the office. How many prefer filter coffee over espresso-based beverages, do they use milk in their coffee and what is the preferred roast level," Gyldén explains. After careful assessment, we ended up choosing the Magellan 2 machine, which is easy to maintain and clean.
The company’s coffee culture is still finding its feet due to remote work. Our office employees follow remote work recommendations closely, which is why some of them have not been able to test our coffee machine yet. However, our new family member has been warmly welcomed and the feedback has been nothing but positive. The office is also frequented by international guests, who like the high-quality range of espresso-based beverages. "When one of our guests receives delicious, freshly ground coffee or even an espresso instead of the regular filter coffee, that's simply good customer service."
The HARE: Premium coffee machine creates value to business
Sanna Poikolainen, owner of The HARE, a hair salon located on Museokatu, Helsinki, wants to offer her customers first-class customer experiences. The hairdressing salon has been using a Jura WE8 coffee machine and Paulig City Coffees.
"Coffee is an important part of everyday life for me, bringing a feeling of security and pleasure. The importance of coffee in a hair salon is very great. I consider serving coffee to be a very important role in customer service in our industry. At The HARE, we have gained a good reputation for our coffee and customers look forward to it. With the coffee area and the coffee machine, we have raised coffee serving to a higher level." says Sanna.
A good customer experience and satisfied returning customers who recommend the company are the essence of a successful business. Sanna has also become familiar with this: "My business has grown as a result of new customers who have come via the coffee machine. You can't place a monetary value on the beneficial insights that grateful customers have passed on to other people about us."
Tapaus: A good working atmosphere smells like coffee
Event organiser Tapaus knows how to create an inspiring working atmosphere. Executive Assistant Katriina Laatikainen says that one of the most important ingredients in any premises is the Paulig coffee station and its selection of beverages.
People at Tapaus have a cozy coffee lounge, where both their own talented people and guests have a good time. "Paulig’s coffee station was the best investment we made in 2017. It’s a purchase with long-term positive impacts" says Managing Director Timo Aalto. "Investing in high-quality coffee shows how much we care about our staff" Katriina Laatikainen continues.
After comparing different service providers, the case quickly came to the conclusion that the coffee station will be purchased from Paulig. The decision was reinforced not only by an appreciation of sustainability but also by a taste test, coincidentally done by Timo Aalto. He was enjoying a cup of coffee at the Paulig coffee station, located at their partner’s premises and he was convinced. "We wanted to buy a coffee solution from a reputable and sustainable Finnish company. Together with Paulig, we can be confident that everything works" Laatikainen emphasises.
In a fast-paced industry, it is important that good coffee is always available. "When we used to have guests over, we had to prepare in advance: buy something to offer and brew coffee. Now, we always have such good coffee at hand that it alone is enough. We are always prepared for guests” says Katriina Laatikainen cheerfully.